The Waitress worked at a hotel in Sheffield, where Rob Donovan and Michelle Connor arrived for a meeting with Underworld client Sid Altree. Rob flirted with the waitress as she served them coffee in the establishment's meeting room. Rob later made a move on Michelle, but she rejected his advances and instead turned his attention to the waitress.
Michelle's boyfriend Steve McDonald and Rob's girlfriend Eva Price arrived at the hotel, hoping to catch their respective partners together, but instead found the waitress inside Rob's room and Michelle in her own room. The waitress made a quick exit when she realised Eva was Rob's girlfriend and Eva kneed Rob in the groin for his infidelity.