The unnamed prison officer had worked at Redford Prison and then later Highfield Prison. At Redford in 2007 the prison officer came to check on Tracy Barlow to see if she had needed to see a doctor before going out to attend the funeral of boyfriend Charlie Stubbs who she had killed. Tracy had declined the offer of seeing a doctor. The prison officer attended the funeral with Tracy.
Two-years later the officer was working at Highfield Prison at the reception area, in which she had refused to allow Fiz Brown to visit John Stape as she didn't have any photo ID. Despite Fiz's pleas, the officer still refused.