Phil Dickinson was a representative from Turton Insurance who arrived at 11 Coronation Street in January 2011 to assess damage to the roof of the property when Eileen Grimshaw discovered from Owen Armstrong that repairs would cost in the region of £3,000 and lodger Sean Tully persuaded her to try and claim on the home contents insurance.
Phil entered via the yard and looked through the back window, leading to a misunderstanding as Jason Grimshaw thought he was trying to perv on his girlfriend Rosie Webster, who was wrapped only in a towel. Jason punched Phil in the face, and an angry Phil - who'd only taken on the job at the last minute to help out a colleague who was running late, left without completing the job - despite Eileen telling him to keep the bag of frozen peas she'd offered him to relieve the swelling!