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The Customer asked supermarket worker Vera Duckworth where the tofu was while shopping at Bettabuy in 1990. Preoccupied following an argument with Jack after he swapped her clock from Baldwin's Casuals for a motorbike, Vera was not terribly helpful to the woman, merely jerking her thumb to point her in the general direction towards the "crank food". Unimpressed, the customer tutted and walked off to search for the product herself. The exchange was witnessed by assistant manager Curly Watts, who reprimanded Vera for not following company procedure and calling the customer "cock".

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