The Check-in Girl was on duty at Manchester Airport when Derek and Mavis Wilton arrived for their flight to Madeira. The Wiltons had bought the holiday from Alec Gilroy when Alec was told not to fly by his doctor due to an ear infection.

As they didn't have the flight tickets in their possession, the girl directed the Wiltons to their tour operator Sun Rise's desk to collect them before checking in. Encountering further problems there, Derek and Mavis ultimately missed their flight.

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