Carol was a social worker who was temporarily assigned to be ex-convict Seb Franklin's case worker in July 2017 in place of Nicola Rubinstein. Seb didn't know about the substitution until Carol appeared at the builder’s yard, his place of work for one of his regular update meetings. Put out to see her was Seb's employer Pat Phelan who had just discovered that Nicola was his natural daughter and assumed that she had dropped out of the case because she didn't want any further contact with him. Carol was unable to say why the change had occurred and with Seb’s admission that he didn’t really care who he saw, took him to Roy's Rolls for their discussion. Phelan later discovered that Nicola had been unable to make the meeting because of another case and not due to any other reason.