Mr Kendrew

Mr Kendrew was the lease client manager at an estate agency in 1991. When the landlord of Jim's Cafe increased the property's rent by 400%, Gail Tilsley paid a visit to the agency hoping to negotiate a lower lease. Meeting with Kendrew, Gail informed him that the cafe didn't make enough money to meet the cost of the new rent. Gail was in a fighting mood, responding snarkily to Kendrew's apology for keeping her waiting by suggesting that he pay for a new clerk with the increase in her rent. After listening to her complaint, a collected Kendrew reminded her that he was only the agent and couldn't bargain without specific orders from the owner. He offered only to pass on the amount Gail told him she'd be willing to pay, maintaining his client's confidentiality.

Fortunately, Gail bumped into Mike Baldwin outside the estate agency, and after hearing about the trouble that she and his ex-partner Alma Sedgewick were in, he took over the negotiations, successfully bringing the lease offer down from £900 to £600.